ACP Policies

ACP REFUND POLICY

All course fees include a non-refundable deposit I enrolment fee which is outlined on the Course Outline. The deposit is non-refundable except in the unlikely situation where Australian College of the Professions is required to cancel a course due to insufficient numbers or for other unforeseen circumstances. In this case, students will receive a full refund of their deposit. Students, who withdraw from a course and wish to seek a refund or have the amount they owe
on their fees reduced, must apply to Australian College of the Professions in writing, outlining the details and reason for their request. Students who have not completed a withdrawal form are not eligible for consideration of a refund or reduction in fees.

Refunds – domestic students

For domestic students, eligibility for a refund will be assessed as follows:
A. Full refund where Australian College of the Professions cancels the course prior to commencement.
B. Full refund of unspent course fees where Australian College of the Professions cancels the course after commencement. The percentage of unspent course fees will be calculated based on services already provided up to the day the course stops.
C. 70% of the unspent course fees refund where the student withdraws in writing 28 days or more prior to the course commencing. D. No refund of course fees where the student withdraws in writing 28 days or more prior to the course commencing.
E. No refund where the student is excluded for misbehaviour.

Refunds – international students

For international students, eligibility for a refund will be assessed as follows:

A. Circumstances in which a refund will be paid – REFUNDS APPLY

A full refund of any course fees paid will be provided to students in any of the following circumstances:

  • Where a course does not start on the starting date outlined in the Letter of Offer
  • If a student cannot commence the course because of illness, disability or where there is death of a close family member of the student (parent, sibling, spouse or child)
  • At the discretion of Australian College of the Professions’s CEO or approved representative, when other special or extenuating circumstances have prevented the student from commencing their studies including political, civil or natural events.
  • If an offer of a place is withdrawn by Australian College of the Professions and this is not due to incorrect or incomplete information being provided by the student.

B. Circumstances in which a partial refund will be paid – PARTIAL REFUND

  • Partial refunds will be paid in the event of provider default. The refund will be calculated from the day of the default as per section 7 of the Education Services for Overseas Students (Calculation of Refund) Specification 2014.
  • Partial refunds will also be provided in the same manner as for provider default (as above) where Australian College of the Professions fails to enter into a written agreement with a student or the Student Agreement is not compliant with the requirements of the ESOS Act or the National Code 2018.
  • If an international student is refused a visa (student default) before commencing their course, Australian College of the Professions will refund the total amount of all course fees (tuition and any non-tuition fees) received for the course less whichever is the lower amount of 5% of the total amount of the fees (tuition and non-tuition) or the sum of $500.
  • If an international student is refused a visa (student default) but has already commenced their course, non-tuition fees will not be refunded. However, tuition fees will be refunded from the day of the student default as per Section 7 of the Education Services for Overseas Students (Calculation of Refund) Specification 2014.
  • If a student has supplied incorrect or incomplete information and as a result Australian College of the Professions withdraws the offer prior to commencement of the course, the student will be eligible to receive a refund of all course fees paid less a 20% administration fee.
  • Where a student has not met the conditions included in the letter of offer and withdraws 0 – 28 days before course commencement, the deposit paid will be refunded less a 20% administration fee.
  • Where a student withdraws from a course 0 – 28 days before the course commencement, except for the reasons set out in 9.1, 50% of the deposit paid will be refunded.
  • If a student withdraws or defers their course after the course has started and they have paid for units/clusters that have not been commenced. This will be calculated on a per unit or cluster cost calculated as the course fee less administration fees of 20%, less textbook fees divided by the total number of units or clusters in the course.

C. Circumstances in which a refund will not be paid – NO REFUND

A student is not entitled to a refund in the following circumstances:

  • Where a student is refused a visa and the reason for the refusal was because the student did not start the course at the location on the agreed starting day or the student withdrew from the course at that location or the student did not pay the fees due.
  • Where Australian College of the Professions terminates the student’s enrolment because of a failure to comply with Australian College of the Professions’s policies, misbehaviour or unsatisfactory course progress or attendance.

Outcomes of refund decisions

Australian College of the Professions will provide the outcome of the refund assessment in writing to the student’s registered address, outlining the decision and reasons for the decision along with any applicable refund or adjustment notice.
Students will be advised that they may appeal the refund assessment following Australian College of the Professions’s Complaints and Appeals Policy and Procedure.

Cooling-off Period

Students have the right to a cooling off period of 7 days from the date they signed their Agreement. To exercise this right, the student must notify our office in writing within 7 days of enrolment. For more information on Fee & Refund please refer to Student Handbook on www.professions.edu.au

COMPLAINT AND APPEAL

All students are advised to view the Complaints & Appeal policy which can be found in the Students Handbook on www.professions.edu.au

RECOGNITION OF PRIOR LEARNING (RPL)

Recognition of prior learning is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.
Australian College of the PRofessions has a process that has been structured to minimise the time and cost to applicants and provide a superlative approach to students wishing to take up this option. You should ideally apply for RPL at the time of enrolment but you may also apply up to 2 weeks into your course. For more information on RPL/Credit transfer please refer to student handbook.

COURSE PROGRESS POLICY

You must meet course progress requirements in order to satisfy the conditions of your visa. These course progress requirements will be clearly explained to you during the orientation program. Australian College of the Professions will assist you to meet course progress requirements by monitoring your progress and providing you with the relevant support at an early stage. We can provide you with a range of support from extra time to complete tasks or a reduced study load to study skills programs. As well as meeting course progress requirements, you must also meet attendance requirements as part of your visa conditions. For information please review the student handbook posted on www.professions.edu.au

PRIVACY POLICY

Your personal information and details of your chosen course at Australian College of the Professions, which may include personal details, contact details, course enrolment information, unit outcomes, AQF certification and statement issuance and academic progress may be shared with the Australian Government and designated authorities, such as ASQA (the RTO’s registering body), Commonwealth and State agencies and the ESOS Assurance Fund Manager pursuant to obligations under the Education Services for Overseas Students Act 2000 and National Code or other legislative requirements. For more information on Privacy Policy please refer to student handbook posted on www.professions.edu.au